You can set your store's open hours in the Teleport App. If you receive an order 1 hour or less before your closing time, the delivery will be put "On Hold" and it will be collected as soon as you next open.
Frequently asked questions
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What if my store is closed?
What if my customer is outside the delivery area?
Teleport will only be presented as a shipping method if the customer's shipping address is within our delivery area.
Who do I do if there is a problem?
In the Teleport App, you may designate an emergency contact phone number and email address. If there is a problem with your delivery, a customer support representative will contact this person to resolve the issue.
You can always contact Teleport using our support from:
teleport-delivery.com/support
A support representative will contact you within 2 hours.
What if I create a Teleport by accident?
A Teleport can be canceled free of charge before it is "claimed" by a driver. Once the Teleport has been "claimed" or "collected" you will be charged for the delivery. If a Teleport is canceled while "in-transit" it will be taken back to the address is was collected from.